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How the Dokteronline process works

Select a treatment or product and add it to your shopping cart. A doctor will review your treatment request based on a medical questionnaire that you are required to fill in. Sometimes an alternative treatment is prescribed. The doctor may also decide that the treatment is not appropriate for your condition. You will always be informed about this.

After the doctor has reviewed the medical questionnaire and approved the requested treatment, the issued prescription will be forwarded to a partner pharmacy. Our affiliated EU pharmacies are in charge of dispatching and shipping your product.

  • Step 1
    Read all about your health

    Up-to-date information reviewed by health professionals.

  • Step 2
    Determine your healthcare need

    How may we help you?

  • Step 3
    Consult a doctor online

    A doctor reviews your medical questionnaire and treatment request.

  • Step 4
    Get medical advice

    A doctor writes a prescription for your treatment.

  • Step 5
    Collect at a pharmacy

    Your prescription is forwarded to a partner pharmacy.

  • Step 6
    Hassle-free shipping

    Our affiliated EU pharmacies coordinate the shipment of your medication and only provide original and EU-registered medications.

Any further questions?

Feel free to contact our customer service via the after-care link in ‘My environment’ or via our chat function. 
In the confirmation e-mail you can easily verify the name and official registration number of your prescribing doctor as well as the regulatory authority in the EU country where this doctor works